At Garden Supply Store, we’re committed to bringing eco-friendly gardening solutions to your doorstep with care and efficiency. Below you’ll find all the details about our shipping options and our straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your gardening needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Best for when you need your gardening supplies quickly

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Great for budget-conscious gardeners who can wait a bit longer

International Shipping

We ship worldwide (excluding some Asian regions and remote areas). International customers should note:

  • Customs fees and import duties are the responsibility of the recipient
  • Delivery times may vary based on destination country customs processing

Easy Returns & Exchanges

We want you to be completely happy with your eco-friendly gardening purchases. If you’re not satisfied with your bird feeders, compost bins, or other garden supplies, we offer a simple return process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used compost accessories
  • Personalized or custom-made garden stakes and decorative items
  • Installed or assembled products (greenhouse kits, fences, etc.)

Simple 4-Step Return Process

Step 1: Contact Customer Service

Email us at [email protected] within 15 days with:

  • Subject: “Return/Exchange Request – Order #[Your Number]”
  • Product name and reason for return
  • Your preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days. Do not send items without an RMA number.

Step 3: Package & Ship Your Return

Securely package the item(s) with all original accessories and documentation. Clearly mark the RMA number on the outside and ship to:

Garden Supply Store Returns
3216 Ocello Street
San Diego, US 92103

Step 4: Processing Your Return

We’ll inspect your return within 5 business days of receipt and notify you about your refund or exchange status.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are your responsibility unless the return is due to our error
  • For exchanges, we’ll ship the replacement after receiving your return

Damaged or Incorrect Items

If you receive damaged items or wrong products (like bird baths instead of hanging planters), contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no cost to you.

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Mark packages as “Returned Goods” to avoid customs charges

Need Gardening Help?

Our team of gardening enthusiasts is always happy to help! Contact us at [email protected] for any questions about your order, returns, or our eco-friendly products.

Happy gardening from your friends at Garden Supply Store!