Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities under your account. Garden Supply Store reserves the right to refuse service or terminate accounts at our discretion.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our eco-friendly gardening products (including compost bins, bird feeders, garden tools, and more). However, we cannot guarantee that product descriptions or other content are error-free. Colors may vary slightly due to monitor settings.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after ordering, we will notify you and either cancel the item or offer a comparable alternative.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation. We reserve the right to refuse any order for any reason, including suspected fraudulent activity.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and that you are authorized to use the payment method. All payments are processed securely through our payment gateway providers.

3.3 Pricing and Taxes

Prices are in US dollars and do not include applicable taxes or international customs fees. You are responsible for any taxes or duties imposed by your local jurisdiction.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping

4.3 International Shipping

We ship worldwide except to some Asian regions and remote areas. International customers are responsible for customs fees and import duties. Delivery times may vary based on destination country customs processing.

4.4 Delivery Issues

If your order arrives damaged or incorrect, contact us immediately at [email protected] with photos. We will arrange for replacement or refund at no cost to you.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original condition within 15 days of receipt. Non-returnable items include:

• Opened or used compost accessories
• Personalized/custom-made garden stakes
• Installed or assembled products (greenhouse kits, fences, etc.)

5.2 Return Process

1. Contact Customer Service within 15 days with your order details
2. Receive Return Authorization (RMA) number
3. Package and ship items with RMA clearly marked
4. We inspect return within 5 business days of receipt

5.3 Refund Information

Approved refunds are processed to your original payment method within 7-10 business days after we receive your return. Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the return is due to our error.

6. User Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during registration and checkout. It is your responsibility to update this information as needed.

6.2 Prohibited Activities

You may not:

• Use our products for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other customers’ use of the site
• Use automated systems to extract data from our website

6.3 Product Use

You are responsible for proper use and installation of our gardening products according to manufacturer instructions. Some products (like composters or greenhouse kits) may require proper assembly for safe use.

7. Limitation of Liability

Garden Supply Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim related to these terms or your purchases shall not exceed the amount you paid for the products at issue.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in San Diego County, California.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Garden Supply Store
3216 Ocello Street
San Diego, US 92103
Email: [email protected]